We have attempted below to answer questions you might have about shopping with Atmosphere. If you have any queries that are not addressed here, call us on +91 99805 99805 or email Customerassistance@atmospheredirect.com We will be happy to assist you!
For those of you who have an Indian bank account, you can pay using net banking facility of Citrus payment gateway.
Your credit card will be charged at the time of placing your order through our secured payment gateway. An online real–time authorization is done through the payment gateway.
All domestic orders are billed in Indian Rupees (INR) and international orders in US Dollars (USD). For international transactions, your card statement will show the amount in your local currency as well as converted from USD at the prevailing rate of exchange.
Billing address should be the same as the address on your credit card for successful payment processing.
After you make your selection and checkout an auto confirmation will be send to your mail.
You can track your order by sending a mail to customer assistance at CustomerAssistance@atmospheredirect.com
Our prices are inclusive of all applicable taxes. You will not be charged more than the price mentioned on the website. Additional Duties & Taxes are only applicable to international shipping.
Subject to goods being in stock, domestic shipment across India typically takes 4-5 working days while international shipment takes 8-10 working days, depending on the country.
In case your selection is out of stock, you will be contacted by our team on when the stock will be available next. If the date is not suitable, you have the option of changing the selection or canceling the order for a full refund.
You can shop as a guest. However, registering on the website is easy and comes with a host of benefits.
AtmosphereDirect.com ships to 36 countries world-wide; Australia, Bahrain, Bhutan, Brunei Darussalam, Canada, China, Europe, Greece, Hong Kong, India, Indonesia, Israel, Italy, Japan, Jordan, Korea (South), Kuwait, Lebanon, Macau, Malaysia, Mexico, Morocco, Nepal, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and United States.
If you are from a country that is not mentioned in the above list, we request you to write to CustomerAssistance@atmospheredirect.com for further inquiries.
We partner with the best shipping agencies, like Aramex and Fedex, to ensure your orders reach you safe and on time.
We can only process one shipping address per order. So, if you would like to order multiple items and ship to different addresses, please book these as separate orders.
Atmosphere does not ship to Post Office Boxes.
All prices for International deliveries are inclusive of freight, but exclusive of duty and all other port charges that are to be paid at destination.
Incase of changing the shipping address you could send a mail to CustomerAssistance@atmospheredirect.com with the order number mentioned in the mail.
Call +91-99805-99805 anytime between 07.30 hrs IST to 20.30 hrs IST or you could send us a mail on CustomerAssistance@atmospheredirect.com
Call +91 99805 99805 from 07.30 hrs IST to 20.30 hrs IST or write to us on CustomerAssistance@atmospheredirect.com
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Yes, you can email us your order at CustomerAssistance@atmospheredirect.com. Payment for such orders can be made offline.
You can modify your order during the shopping process by editing your shopping cart. Once you confirm payment, the only way to change your order would be to contact us by mail immediately.
No order may be cancelled without our prior consent. All cancellations are subject to a 50% cancellation fee. Orders placed that are in transit cannot be cancelled. Any order requiring special production cannot be cancelled.
All products sold are either made or cut as per order placed and hence products once sold/dispatched cannot be returned. Color matching and design repeat vary from lot-to-lot and returns will not be accepted on this ground. We are not responsible for any damage arising in transit. Products bought online cannot be exchanged or returned at any of our retail stores. Please read Terms of Sale for more on our Return Policy.
When a return is approved, in exceptional cases a refund will be credited to the credit /debit card used for making the original purchase within 21 days. A 25% handling fee will be applicable to all returns. A refund confirmation mail will be sent to you. Please read Terms of Sale for more on our Return Policy.