Prices

Prices are subject to change without prior notice. All prices for India are inclusive of all taxes, duties and freight. All prices for international deliveries are inclusive of freight, but exclusive of duty and all other port charges at destination.

Payments And Correspondence

All payments must be made online through this portal. No other form of payment is acceptable. Himatsingka Wovens Pvt. Ltd. will not process the orders and cannot be held responsible, if payment is made through any other mode, without the express consent of Himatsingka Wovens Pvt. Ltd. We accept MasterCard, Visa and American Express.

Online Payments

All payments online on atmospheredirect.com are secure. This website uses a 128 bit SSL encryption to protect sensitive data provided by you.

Minimum Orders

Minimum order is 5 meters i.e. 5.468 yards of fabric or 5 fabric swatches.

Delivery

• Complete shipping information with the correct delivery address (postal address) must be given at the time an order is placed.
• We will not be responsible for non-delivery of consignments on account of incomplete or incorrect address.
• Duty and port charges at destination are to be borne by the customer.
• Himatsingka Wovens Pvt. Ltd. is not responsible for failure of delivery, loss or damage in transit or storage on account of the customer having given an incorrect or incomplete address or on account of failure to clear port and duty payments at destination in the given period.
• Any demurrage charged by the Shipping Agency on account of the customer delaying the payment of Duty and Port charges, must be paid by the customer.

Returns

• No return of merchandise will be accepted without prior written consent and shipping instructions from HWPL.
• Unauthorized returns will be not be accepted by HWPL.
• Consent to return consignment, at no cost to Himatsingka Wovens Pvt. Ltd., will be allowed only in exceptional cases subject to feasibility of clearing goods through the Customs Department.
• A 25% handling charge will be deducted/charged on all fabric yardages returned with prior consent.
• No fabrics may be returned until the client receives a Return Goods Authorization form and attaches the identifying label to the package for return to Himatsingka Wovens Pvt. Ltd.
• No custom order will be accepted for return.
• Fabric pieces of less than 5 meters (5.468 yards) are not returnable.
• Goods are not returnable after 30 days from date of invoice.
• Custom orders, purchase samples, and sample books are not returnable at any time.
• Freight charges are non-refundable.

Shipping

Complete shipping information with the correct delivery address (postal address) must be given at the time an order is placed.

Duty and port charges at destination are to be borne by the customer.

Any demurrage charged by the Shipping Agency on account of the customer delaying the payment of Duty and Port charges, must be paid by the customer.

Partial Shipments

We reserve the right to make partial shipments.

Custom Duties and Handling Charges

Customs & Duties Prepaid

Prepay and there will be no additional duty charges upon delivery.

Customs & Duties COD

All duties and customs charges must be paid to carrier upon receipt of the shipment. Please note that your country may charge different import duties and VAT.

Customs & Duty charges are not applicable to shipments within India

Buying furnishing fabrics online, on atmospheredirect.com is easy, fast and safe. If you are new to buying furnishing fabrics online, the following guidelines will help you in making an error free and safe transaction:

• Yards and Meters: You may note that all fabric lengths mentioned on this site is in meters. If you are used to buying in yards, you may need to convert the yardage you need into meters. This may be done by multiplying the required yardage by 0.9144. So, if you need 10 yards it translates to 10*0.9144 = 9.144 meters, which may be rounded off to 9.15 meters.

• Deciding the quantity: Before you place an order online, it would be helpful to be clear on the quantity for which you need to place an order. Please check with a sewer if you are not clear of the quantity you require. Your order quantity will depend on

  • - Design repeat (horizontal or vertical) of the fabric.
  • - Width of the fabric.
  • - Amount of fullness or number of pleats required on curtains.
  • - The exactness with which the design must be matched at joints on curtains and sofas.

  Information on the design repeat and the width of the fabric is available on the website for the entire collection. Ordering some attic stock is always useful. This may be required if one part of the curtain or sofa or chair needs replacement.

• Online Payments: All payments online on atmospheredirect.com are secure. This website uses a 128 bit SSL encryption to protect sensitive data provided by you.

• Transactional Safety: This website is part of the Himatsingka Group. Atmosphere has 14 retail stores across India, U.A.E and Singapore. The group has been in this line of business since 1987 and is listed on the Bombay Stock Exchange and the National Stock Exchange, Mumbai, India. We are known to follow customer centric business practices. Read more about our company here. Please transact with confidence on atmospheredirect.com.

• Complete Address: Please key in your complete address when placing your order. Please do not use abbreviations while keying in your address. Incorrect and incomplete shipping address will delay your order.

• Cut Lengths: Your order may be supplied in multiple piece lengths. This is the standard industry practice, unless the order is for less than 5 meters. If you have a specific cut length requirement, please specify it in the remarks sections of the order form.

• Shipments: Your orders will be checked, packed with care and shipped through some of the world’s best-known cargo and courier companies. In the unlikely event of the consignments not reaching your destination, we will do everything possible to follow-up to correct any anomaly with the shipment.

• Fabrics Not in Stock: If your selection of fabric is not in inventory, you may prefer to place an order and await the next production lot. You may write to us to check the next production incoming dates for your preferred fabrics. If the next availability schedule does not meet your requirement, you may order an alternate fabric.

• Shade Matching: You must know that the colour of the fabric as visible on the computer screen may be different from the colour of the physical fabric. This is due to the configuration of computer monitors. If you have not bought online earlier, it may be useful to order the swatch before placing the order. Also, even if you order a swatch, the colour the final shipment may vary marginally from the colour of the swatch ordered earlier. A lot-to-lot variation in tone is normal and cannot be avoided.

• End Use: Please be clear about the end use of the fabric before ordering. Curtain fabrics, even when appearing sturdy, are not suitable for use as upholstery. Fabrics that are categorized as ‘Dual Use’ are suitable for use as curtains and light upholstery. These cannot be used as upholstery on seating which may be subject to heavy and regular use.

• Metameric Colours: If you order swatches, please check the swatches under actual light conditions. Some colours may appear different in daylight and florescent light. Please check the tone in natural light conditions before confirming your order. The difference may be marginal, but significant if you are very fastidious.

• Bed Linen: When buying bed linen, please order King or Queen sizes depending on the size of your mattress. If you are unsure of the size of the mattress, please measure the size and compare it with our King and Queen Sheet sizes, to order correctly. Our Duvets and Coverlets are available in a two sizes. Please check if these sizes are suitable for your requirement.

• Emailing the Backend Team: If you are new to buying furnishing fabrics online, it may be useful to confirm your requirements with our backend team before placing your order. Our backend team can confirm the following over email:

• - The next fabrics incoming dates.
• - Piece lengths that will be supplied against your order.
• - A dye lot variation between the swatch that you may have bought and the stock that will be used to service your order.
• - Lead time to ship your order.

• Register as a User: Please register yourself as a user. Logging in as a registered user will record your current order and will also enable you to see quantities previously ordered. You can also make effective us of the Moodboards section, designed specifically for coordinating online.

• Track your Order: Please track your order and ensure your availability at the time of delivery for making duty payments (if applicable). The courier company may return the consignment if it is not able to deliver. The Atmosphere site offers you the option to either prepay your duty, which means seamless delivery from the time your order till it reaches your doorstep or you could choose to be pay Duty on arrival of goods.

Customer Care

Please call us on +91 99805 99805 from 07.30 hrs IST to 20.30 hrs IST or email CustomerAssistance@atmospheredirect.com.

Call Back Request